Poor communication is one of the biggest annoyances in the job – and also one of the most frequent reasons for dismissal. Communication hierarchies from top to bottom frustrate good employees, a lack of information and communicative participation are considered bad management organizations today. Anyone who does not communicate respectfully and valuably and does not sufficiently motivate his employees will be losing out to his specialists. Boris Kasper shows for ManaJump what characterizes good communication, how it supports all those involved and how it keeps valuable employees in the long term. The psychologist and mediator is an expert in conflict and change management as well as in emotional skills in the work environment.